Call tracking for franchises and multi-site

One account, a number per location, one view of everything.

Franchise networks, groups and businesses with several branches. Local numbers and routing for every site, with head office reporting and branch league tables.

A head office view above three branches, Leeds, York and Harrogate, each with its own local number and answer rate. York has the lowest answer rate.Head office view1,128 calls · 3 branchesLeeds0113 496 0219Answer rate94%York01904 960 482Answer rate71%Harrogate01423 960 117Answer rate88%

How Call Tracked helps multi-site businesses

  • A number per branch per channel, set up in bulk
  • Answer-rate and conversion league tables across branches
  • Roll-up and branch-level reports on a schedule
  • Branch managers see only their own calls
Channels we usually track
Google Business Profile per branchGoogle AdsOrganic searchLocal printRadioWebsite location pages
AI outcome tags, ready set up
New customerBookingMissedComplaintBranch transfer
EXAMPLE AI SUMMARY

Booking for Saturday at the Harrogate branch. Caller first tried York, which did not answer. Flagged for the area manager.

The questions head office asks

Which branches miss the most calls? Is national advertising doing the work, or local? Is the new location getting its share? Multi-location tracking answers all of these from one dashboard.

Fair comparisons

Branch league tables compare answer rate, calls, real leads and bookings, adjusted for each location's marketing. Underperformance becomes a coaching conversation with data behind it.

Franchisees

Franchisees get their own logins showing only their location, with their own reports. Head office sees everything. Billing can stay central or be split per location.

Can we use the same tracking set-up across every branch?

Yes. Build routing, tags and report templates once and apply them to every location. Changes to a template update every branch that uses it.

See your first tracked call today.

14 days free, no card needed. Start with two numbers, and all six when you add a card. Most people are set up within ten minutes.