Get every call to the right person, at the right time.
Ring groups, opening hours, simple menus, whispers and voicemail to email. Build call flows in a few clicks, without changing your phone system.
Call flows without a new phone system
Every tracking number can follow its own set of rules. Most small businesses only need "ring the office, then my mobile", but the same tools scale to multi-site teams with menus and overflow.
What you can set up
- Ring groups. Ring several phones at once, or one after another with a timeout for each.
- Opening hours. Different routes in and out of hours, with UK bank holidays built in, including the dates that differ in Scotland and Northern Ireland.
- Call whisper. A short message only you hear before you are connected, such as "Google Ads call", so you know how to answer.
- Simple menus. "Press 1 for sales, 2 for service" when you need it, and never when you do not.
- Voicemail to email. Voicemails are transcribed and emailed with the call source, so nothing sits unheard on a phone.
- Route by area. Send callers to their nearest branch based on the area code they ring from.
- Overflow. If nobody answers in time, send the call to an answering service or a colleague.
Works with what you have
Calls can go to any UK landline or mobile, to a cloud phone system such as RingCentral, 8×8 or Microsoft Teams Phone, or to your own SIP endpoint. You see the caller's real number whichever you use.
Frequently asked questions
Will routing add a delay before the call connects?
No noticeable delay. Without an announcement or whisper, calls connect as fast as dialling your number directly.
Can I change the rules myself?
Yes, from the dashboard, and changes take effect immediately. You can also schedule changes, such as a holiday closure.
Works hand in hand with
All features →Call recording
Recordings for every tracked call, with an announcement you word yourself, automatic pausing for card payments and retention rules that delete old recordings for you.
Missed-call text-back
When a call goes unanswered, we send the caller a friendly text straight away so they wait for you instead of ringing the next business on the list.
Spam call filtering
Recorded sales messages, silent calls and known nuisance numbers are flagged and kept out of your reports and your Google Ads data, so the numbers you act on are real.
Dynamic number insertion
One line of code swaps the phone number on your website based on where each visitor came from. When they call, you know the source, the campaign and even the keyword.
See your first tracked call today.
14 days free, three numbers included, no card needed. Most people are set up within ten minutes.