Missed the call? The caller gets a text within seconds.

The cost of a missed call

When someone needs a plumber, a solicitor or a dentist, they usually call a few in a row until someone picks up. If you are on a job, with a client or simply on another call, that enquiry is often gone before you see the missed call. Missed-call text-back gives you a few minutes' grace.

How it works

1. A call to a tracking number goes unanswered or reaches voicemail.
2. Within seconds, the caller receives a text from a UK mobile number with your business name.
3. They can reply with details of what they need. Replies appear in your dashboard and are forwarded to you by text or email.
4. The call is still logged with its source, so you know which channel the lead came from even if you never spoke.

Write it your way

Use our template or write your own, such as: "Sorry we missed you, it is Harrogate Heating. We are on a job and will call you back within the hour. Reply with what you need and we will come prepared." You can set different messages for opening hours and out of hours, and include a booking link if you take appointments online.

Sensible rules built in

• Texts only go to mobile numbers, never landlines.
• Each caller gets one text per day at most, however many times they ring.
• You can exclude your own staff, suppliers and any number you choose.
• Messages are service messages replying to a call the person made, not marketing.

Frequently asked questions

Does it cost extra?

Missed-call text-back is included on every plan, with a fair use allowance of texts that covers almost every business.

Can callers reply?

Yes. Texts come from a real UK mobile number, so replies reach you.

What if they called out of hours?

Set an out of hours message that tells them when you will be back, and the call back reminder lands in your inbox first thing.