Record every call, with the right announcement and nothing you should not keep.
Recordings for every tracked call, with an announcement you word yourself, automatic pausing for card payments and retention rules that delete old recordings for you.
Why record calls
Recordings settle the "what did they actually say" questions. They let you check how calls are being handled, train new staff with real examples and prove the value of leads to clients or buyers. They are also what powers AI call intelligence, which turns each recording into a transcript, summary and lead score.
Set up to UK rules from the start
- Announcement. Callers hear a short message before they are connected. Use ours or record your own, such as "Calls are recorded for training and quality."
- Card payments. If your team takes card details by phone, pause and resume recording with a key press so card numbers are never stored. Card numbers mentioned on any call are also removed from transcripts automatically.
- Retention. Choose how long recordings are kept, from 30 days to two years, and they are deleted automatically after that.
- Access. Decide which users can listen, download or share recordings. Every listen and download is logged.
Our guide to call recording and the law explains how UK GDPR, PECR and PCI DSS apply to recorded calls.
Recording quality
Calls are recorded in stereo, with the caller on one channel and your side on the other. That makes recordings clearer to listen to and gives transcription a big accuracy boost, because it always knows who is speaking.
Finding the call you need
Search recordings by number, date, source, tag or anything said on the call. Play them in the browser at up to double speed, jump to the part of the transcript you care about, or share a link with a colleague that expires after seven days.
Frequently asked questions
Can I record some numbers and not others?
Yes. Recording is set per number, so you can record sales lines and leave others unrecorded.
Can I turn the announcement off?
You can, but you would then need another way to tell callers, such as on your website and in your privacy notice. We recommend keeping it on.
Where are recordings stored?
In UK data centres, encrypted at rest. See security and GDPR.
Works hand in hand with
All Features →Missed-Call Text-Back
When a call goes unanswered, we send the caller a friendly text straight away so they wait for you instead of ringing the next business on the list.
Alerts on Your Phone
Add Call Tracked to your phone's home screen and get a pop-up when you miss a call, a hot lead rings or a form comes in. iPhone and Android, no app store needed.
Call Routing
Ring groups, opening hours, simple menus, whispers and voicemail to email. Build call flows in a few clicks, without changing your phone system.
Spam Call Filtering
Recorded sales messages, silent calls and known nuisance numbers are flagged and kept out of your reports and your Google Ads data, so the numbers you act on are real.
See your first tracked call today.
14 days free, no card needed. Start with two numbers, and all six when you add a card. Most people are set up within ten minutes.