Everyone who got in touch, in one place.
Every caller, form, chat and text in one contact list, with their whole history and your notes. Text them back from the app, and handle data requests in one click.
Why it matters
A customer might ring in March, fill in a form in June and text you in September. Contacts puts all of that on one record, so whoever picks up the phone can see the history before they say hello.
What you get
- One record per person. Everyone who has called, filled in a form, chatted or texted, with their whole history and your notes.
- Text them back. Reply by text from the app.
- Data requests made easy. If someone asks what you hold about them, download it in one click, recordings included. If they ask you to delete it, it's gone in one click.
Frequently asked questions
Does deleting a contact remove their recordings too?
Yes. Calls, recordings, transcripts, form entries, chats and texts for that person are all removed. See Security & GDPR for how we handle data.
Can I add my own notes?
Yes. Anyone on your team can add notes to a contact, and they show up next to every call from that person.
Works hand in hand with
All Features →Call Transcription & Summaries
Every recorded call is turned into a searchable transcript and a short summary of what the caller wanted, what was agreed and what happens next.
Lead Scoring & Call Outcomes
Every call gets a lead score from 0 to 100 and an outcome such as new lead, booking, existing customer or spam, so you can compare channels on quality, not just volume.
Reporting & Dashboards
Calls, real leads, answer rates and cost per lead by channel, on one dashboard and in a monthly email written in plain English.
Revenue Tracking
Won deals, paid invoices, payments and bookings come back to the call or form that started the job, so you can see revenue and return on ad spend by channel, not just leads.
See your first tracked call today.
14 days free, no card needed. Start with two numbers, and all six when you add a card. Most people are set up within ten minutes.