Read a call in ten seconds instead of listening for ten minutes.
Every recorded call is turned into a searchable transcript and a short summary of what the caller wanted, what was agreed and what happens next.
From recording to summary
When a recorded call ends, we transcribe it with the caller and your team separated, because we record each side on its own channel. A language model then reads the transcript and writes a two or three line summary in plain English. Both appear on the call within a few minutes.
"New customer. Combi boiler not firing since Sunday, two young children at home. Wants a quote and asked if Thursday morning is free."
That is the kind of summary you get. Enough to decide whether to call back first, without opening the recording.
Search everything that was said
Transcripts are fully searchable. Find every call that mentioned a competitor, a product, a postcode or "finance" across months of calls. Save searches as filters, or turn them into keyword alerts that email you whenever a phrase comes up.
Ask questions in plain English
Instead of searching for words, ask a question such as "which callers asked about weekend appointments last month?" and get an answer with the calls behind it. See it working on the AI call intelligence page.
Privacy built in
- Payment card numbers are detected and removed from transcripts.
- Transcripts follow the same retention rules as your recordings.
- Your calls are never used to train AI models.
Frequently asked questions
How long does transcription take?
Usually a minute or two after the call ends. Long calls take a little longer.
Does it cope with regional accents?
Yes. Accuracy is high on clear calls across UK accents. It drops on poor mobile signal or noisy backgrounds, as it would for a person listening.
Which plans include it?
Every plan includes AI minutes each month: 300 on Starter, 1,000 on Growth and 2,500 on Pro. Extra AI minutes are 4p each. Agency clients get 300 AI minutes each, or more on the Growth and Pro client sizes.
Works hand in hand with
All Features →Contacts & Customer Data
Every caller, form, chat and text in one contact list, with their whole history and your notes. Text them back from the app, and handle data requests in one click.
Lead Scoring & Call Outcomes
Every call gets a lead score from 0 to 100 and an outcome such as new lead, booking, existing customer or spam, so you can compare channels on quality, not just volume.
Reporting & Dashboards
Calls, real leads, answer rates and cost per lead by channel, on one dashboard and in a monthly email written in plain English.
Revenue Tracking
Won deals, paid invoices, payments and bookings come back to the call or form that started the job, so you can see revenue and return on ad spend by channel, not just leads.
See your first tracked call today.
14 days free, no card needed. Start with two numbers, and all six when you add a card. Most people are set up within ten minutes.