Your customers' calls, handled with care.

Where your data lives

Call records, recordings and transcripts are stored in UK data centres. Data is encrypted in transit using TLS and encrypted at rest. Backups are encrypted and kept in the UK.

Who can see it

• Your team. Roles and permissions control who can view calls, listen to recordings, download them or change settings.
• Two-factor sign-in. Available to every user and can be made compulsory for your account. Single sign-on is available on Pro and Agency plans.
• Audit log. Every listen, download, export and settings change is logged with the user and time.
• Our staff. Support staff can only access your account with your permission, and that access is logged.

Recording controls

• Announcements on recorded numbers, worded by you
• Recording switched on or off per number
• Pause and resume recording during card payments
• Card numbers removed from transcripts automatically
• Retention periods from 30 days to two years, with automatic deletion

AI processing

Transcription and summaries are processed under contract with our AI providers, who act as our sub-processors. Your calls are not used to train AI models. AI features can be switched off per number or for your whole account.

UK GDPR

For calls to your tracking numbers, you are the controller and we are your processor. We provide a data processing agreement as standard and keep a list of sub-processors, which we will tell you about before we change. We help you respond to requests from callers to access or delete their data.

Reliability

Calls are routed through more than one carrier and data centre, so a fault in one place does not stop your calls connecting. If our dashboard were ever unavailable, calls would still ring through to you. Live status is published on our status page.

Questions or a security questionnaire?

We are happy to complete security and due diligence questionnaires. Contact us.