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Terms of service

Last updated November 1, 2026

Draft for review. These terms set out the commercial points of the service in plain English. They must be reviewed and completed by a solicitor before launch.

The service

Call Tracked provides phone numbers, call tracking, call recording, analytics and related features to businesses. The service is for business use only.

Your account

You must give accurate information when you sign up and keep your login details secure. You are responsible for what users on your account do.

Plans, billing and cancellation

  • Plans are billed monthly or annually in advance, in pounds sterling, plus VAT.
  • Usage beyond your plan's allowances is billed in arrears at the rates on our pricing page.
  • Monthly plans can be cancelled at any time and end at the close of the current billing month.
  • Annual plans can be cancelled at the end of the year.
  • We will give at least 30 days' notice of price changes.

Phone numbers

Numbers are allocated to your account while you are a customer. If you leave, you can ask us to port your numbers to another provider. Numbers not ported within 30 days of your account closing may be returned to our pool.

Your responsibilities

You must use the service lawfully, including telling callers when calls are recorded, having a lawful basis for processing call data and following our acceptable use policy.

Data protection

Our data processing terms form part of these terms and apply to personal data we process on your behalf.

Liability

[To be completed by your solicitor.]

Governing law

These terms are governed by the law of England and Wales.