Acceptable use policy
Last updated November 1, 2026
Draft for review. Review with a solicitor before launch.
You must not use Call Tracked to:
- Make or receive calls or texts that break the law, including fraud, harassment or impersonation
- Send marketing texts. Missed-call texts must be service messages about the call the person made
- Record calls without telling callers in a way the law requires
- Take card payments over recorded lines without pausing recording or using a secure payment method
- Run premium rate, chat line or adult services
- Interfere with the service or try to access other customers' data
We may suspend numbers or accounts used in breach of this policy, and will tell you why unless the law prevents it.